Last updated: May 2026

Processing Time All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or U.S. public holidays are processed the next business day.

Once your order is processed, you will receive a confirmation email with your tracking number.

Shipping Times Soléa & Co ships worldwide. Estimated delivery times after dispatch:

• United States: 5–10 business days
• United Kingdom: 8–12 business days
• Australia / New Zealand: 8–12 business days
• Canada: 6–12 business days
• Europe: 8–12 business days

These are estimates and may vary due to customs processing, carrier delays, or high-demand periods. Soléa & Co is not responsible for delays caused by customs or third-party carriers.

Shipping Rates Standard shipping is $4.95 for all orders. Free shipping promotions may be offered occasionally and will be clearly displayed at checkout when available.

Order Tracking Once your order ships, you will receive a tracking email. Please allow 1–2 business days after dispatch for tracking information to update in the carrier's system.

If you have not received a tracking number within 4 business days of your order, please contact us at contact@soleaandco.com.

Customs & Duties International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the responsibility of the customer and are not included in your order total. Soléa & Co has no control over these charges and cannot predict their amount.

Lost or Stolen Packages Soléa & Co is not responsible for packages lost or stolen after confirmed delivery by the carrier. If your tracking shows delivered but you have not received your package, please contact your local post office or carrier first. If the issue persists, contact us at contact@soleaandco.com and we will do our best to assist.

Wrong Address Please ensure your shipping address is accurate at checkout. Soléa & Co is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us right away at contact@soleaandco.com — we can only make changes before the order is dispatched.

Questions? Email us at contact@soleaandco.com and we'll get back to you within 24 business hours.

Green Atlas Enterprises LLC 33 N Gould St, Sheridan, WY 82801 United States